G20/OECD High-Level Principles on Financial Consumer Protection
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The Principles, which are voluntary and designed to complement existing international financial principles or guidelines, are applicable across all financial market sectors. They cover ten key areas:
- legal, regulatory and supervisory framework;
- the role of oversight bodies;
- the equitable and fair treatment of consumers;
- disclosure and transparency;
- financial education and awareness;
- responsible business conduct of financial services providers and authorized agents;
- the protection of consumer assets against fraud and misuse;
- the protection of consumer data and privacy;
- complaints handling and redress; and
- competition.
International Endorsement: The high-level Principles were endorsed by the G20 at the Cannes Summit (4th November 2011) and by the OECD Council as a Recommendation (17 July 2012).