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The G20/OECD High-Level Principles on Financial Consumer Protection are designed to guide the development of effective and comprehensive financial consumer protection frameworks.  Such frameworks comprise policies, laws, regulations and other measures generally designed to ensure fair and responsible treatment of financial consumers in their purchase and use of financial products and services and their dealings with financial services providers.  In this way, the FCP Principles underpin public trust and confidence in the financial system, and support the financial inclusion and resilience of individuals and households.

The FCP Principles are applicable to all financial market sectors (ie credit, banking, payments, insurance, investments and pensions) and are designed to complement sector-specific standards.  The Principles can be applied in any country or jurisdiction, and are cross-sectoral in nature. 

The 12 FCP Principles cover the following areas:

  1. Legal, Regulatory & Supervisory Framework

  2. Role of Oversight Bodies

  3. Access & Inclusion

  4. Financial Literacy & Awareness

  5. Competition

  6. Equitable & Fair Treatment of Consumers

  7. Disclosure & Transparency

  8. Quality Financial Products

  9. Conduct & Culture of Providers & Intermediaries

  10. Protection of Consumer Assets against Fraud, Scams and Misuse

  11. Protection of Consumer Data & Privacy

  12. Complaints Handling & Redress

First endorsed by G20 Leaders in 2011 and adopted by OECD Governments in 2012, the FCP Principles were updated via a comprehensive and consultative review process conducted by the G20/OECD Task Force on Financial Consumer Protection in 2021/22.  The updated FCP Principles were endorsed by G20 Leaders at the Bali Summit on 15-16 November 2021 and adopted by OECD Governments as a revised Recommendation of the Council on 12 December 2022.

Assessment Methodology

Review of G20/OECD High-Level Principles on Financial Consumer Protection: Questionnaire on implementation and evaluation